Switching Your Alarm Service

Thinking About Switching Your Alarm Monitoring Company?

Many homes and businesses across Greater Vancouver already have alarm systems installed. In our experience, a lot of people contact us when they are not happy with their current monitoring provider and want to know if they can switch.

Sometimes it’s because of rising monthly fees. Other times it’s frustration with long wait times for support, difficulty getting service appointments, or being locked into contracts.

We often hear from customers who are currently monitored by large national providers such as Telus or other major alarm companies, and they want to explore whether there is a better local option.

The good news is that switching alarm monitoring companies is often much easier than people think.

Why Homeowners and Businesses Switch Monitoring Providers

In our experience, most customers reach out to us because of one or more of the following issues:

• • Monthly monitoring costs that continue to increase
  • Long-term contracts that are difficult to cancel
  • Poor customer service or long wait times for support
  • Difficulty getting a technician when something goes wrong
  • Older alarm systems that are no longer working properly

When you’re paying a monthly fee for a security service that protects your home or business, you should feel confident that help is available when you need it.

A Local Alarm Monitoring Company Since 1998

ProActive Integrated Security has been installing and monitoring alarm systems across the Lower Mainland since 1998.

Unlike large national providers, we’re a local company, and many of our customers have been with us for years because they know they can reach a real person when they need help.

Our monitoring services include:

• • 24/7 burglar alarm monitoring
  • 24/7 fire alarm monitoring
  • Video monitoring and visual verification
  • Emergency response coordination

Our monitoring station operates 24 hours a day, 365 days a year, with live operators ready to respond if an alarm is triggered.

Can You Keep Your Existing Alarm System?

One of the first questions people ask is whether they can keep their current alarm equipment when switching monitoring companies.

In many cases, the answer is yes.

Many alarm systems can be reprogrammed and connected to a new monitoring provider without replacing all of the equipment. This is especially true for systems from manufacturers such as:

• • Honeywell
  • DSC
  • 2GIG

However, some large providers install proprietary systems that only work with their own monitoring service. If that’s the case, we can explain your options and recommend the most practical upgrade path.

Do You Need to Replace Your Alarm System?

Sometimes switching monitoring also becomes a good opportunity to upgrade an older alarm system.

For example, many older systems:

• • cannot communicate with modern monitoring networks
  • lack smartphone access
  • are based on outdated communication technology

Upgrading to a newer system can provide:

• • remote control from your phone
  • better reliability
  • improved monitoring communication
  • integration with cameras and smart home devices

How the Switching Process Works

If you’re thinking about switching alarm monitoring companies, the process usually starts with a quick conversation.

We’ll ask a few questions such as:

• What type of alarm system is currently installed?
• Is the system currently monitored?
• Are there any issues you’re experiencing with the equipment?

From there we can determine whether your system can be reprogrammed for monitoring or whether a small upgrade would make more sense.

In many cases, switching monitoring is simple and straightforward.

Speak With a Local Security Technician

If you’re considering switching from your current alarm monitoring provider, we’d be happy to discuss your options.

ProActive Integrated Security has been helping homeowners and businesses across Greater Vancouver since 1998, and our goal is always to provide reliable systems backed by responsive service.

Call (604) 522-2121 or contact us online to speak with one of our technicians.