What should I look for in a security company in Vancouver?

When it comes to protecting your home or business, choosing the right security company is one of the most important decisions you can make. The right provider doesn’t just install cameras or alarms, they design a complete protection system backed by trusted technology, professional installation, and reliable monitoring.

At ProActive Integrated Security, we’ve been protecting homes and businesses across Vancouver and the Lower Mainland since 2000. As a fully licensed and bonded company with trade-certified technicians, we specialize in alarm systems, CCTV cameras, access control, fire alarm monitoring, and 24/7 professional monitoring.

If you’re searching for a dependable security company in Vancouver, here are the key qualities you should look for, and why they matter.

Why choosing the right security company matters

A quality security system is only as good as the team behind it. Poor installation, outdated equipment, or unreliable monitoring can lead to false alarms, missed emergencies, and costly downtime.

A reputable company offers more than just equipment. They provide:

• • Customized security solutions tailored to your property
  • Ongoing support and maintenance from certified professionals
  • Reliable monitoring services that respond quickly to alarms
  • Local knowledge of Vancouver’s security requirements and building codes

When you work with an experienced provider like ProActive Integrated Security, you’re getting the peace of mind that comes from two decades of proven service and commitment to customer safety.

1. Check for proper licensing and certifications

In British Columbia, all security companies and their employees must be licensed by the Attorney General of BC’s Security Programs Division. This ensures that technicians have completed background checks, training, and are legally qualified to perform security work.

What to look for:

• • • A valid BC Security Business License clearly displayed on their website or proposal
    • Proof of bonding and liability insurance to protect your property and investment
    • Technicians who are trade-certified and trained to install and service your chosen systems

At ProActive Integrated Security, our business is fully licensed, bonded, and insured in British Columbia. Our technicians hold up-to-date security certifications and are factory-trained to install and maintain systems from leading brands like DSC, Honeywell, 2GIG, and Kantech.

2. Evaluate experience and reputation

When hiring a security company, experience matters. The best providers have a long track record of successful installations and satisfied clients across different property types, from single-family homes to retail spaces and large commercial buildings.

How to evaluate experience:

• • • Look for companies with at least 10 years of proven operation
    • Check for online reviews and testimonials from local customers
    • Ask for references or examples of completed projects in your area

Since 2000, ProActive Integrated Security has protected hundreds of homes and businesses throughout Vancouver, Burnaby, Surrey, Langley, and the North Shore. Our reputation has been built on trust, integrity, and reliable service, which is reflected in our consistent five-star customer reviews and long-term client relationships.

3. Assess monitoring quality and response times

Alarm monitoring is at the heart of any professional security system. The faster a monitoring center responds to an alarm, the greater your protection.

Questions to ask before signing up:

• • • Where is the monitoring station located?
    • Is it U.L.C. (Underwriters’ Laboratories of Canada) certified?
    • What is the average response time for alarms?
    • Is support available 24/7, even on holidays?

At ProActive Integrated Security, our monitoring is handled by a U.L.C.-certified, AAA-rated local facility, not an offshore call center. That means every signal is processed in British Columbia by trained operators who can dispatch emergency services within seconds. This level of responsiveness is essential for true peace of mind.

4. Look for modern technology and integration options

Security technology evolves quickly. The right company should offer current, scalable solutions that grow with your needs.

Modern systems should include:

• • • Smartphone control for arming/disarming and receiving alerts
    • HD video surveillance with remote viewing and cloud storage
    • Access control systems for offices, warehouses, and gated properties
    • Fire alarm monitoring integrated into the same platform
    • Home automation features such as lighting, thermostat, and lock control

ProActive Integrated Security provides all of these capabilities. Whether you need a single-family alarm system or a multi-site access control network, we design integrated solutions that combine convenience, performance, and reliability.

5. Consider customer support and after-installation service

Even the best systems need maintenance and occasional updates. A reliable security company will be there long after installation to ensure your equipment continues to perform at its best.

Strong aftercare support includes:

• • • Preventive maintenance plans
    • Remote troubleshooting and system diagnostics
    • Fast on-site repairs when needed
    • Software and firmware updates for smart systems

At ProActive Integrated Security, we provide comprehensive post-installation support and ongoing system monitoring. Our clients appreciate having a direct line to knowledgeable technicians who understand their system inside and out, no waiting on hold for an overseas help desk.

6. Ask about customization and scalability

Your security needs today may not be the same five years from now. A professional company should design a system that can easily expand or adapt as your property, technology, or lifestyle changes.

For example:

• • • A homeowner might start with basic door and window sensors and later add outdoor cameras, smart locks, or garage protection.
    • A business owner might expand from one site to several, requiring multi-location access control or centralized monitoring.

ProActive Integrated Security specializes in custom-designed systems for both residential and commercial clients. Every installation starts with an in-depth consultation and on-site assessment to ensure you get exactly what you need, nothing more, nothing less.

7. Compare transparency and pricing

Security is an investment in safety and peace of mind. However, pricing should be clear, upfront, and free from hidden fees. Be wary of companies that push long-term contracts, charge for every small service call, or hide extra costs in the fine print.

When comparing quotes, look for:

• • • A detailed breakdown of equipment, installation, and monitoring fees
    • Warranty coverage on parts and labor
    • Options for flexible payment or financing plans

At ProActive Integrated Security, we believe in transparent pricing. You’ll receive a written quote outlining all costs before work begins, along with details of our product warranties and monitoring agreements. No surprises, just reliable service and honest communication.

8. Review local presence and community trust

Hiring a locally owned security company offers a level of accountability and accessibility that national chains often can’t match. Local providers understand Vancouver’s neighborhoods, regulations, and emergency response systems. They’re also more invested in building lasting relationships with their community.

Proudly serving the Lower Mainland

ProActive Integrated Security has proudly operated in the Lower Mainland for more than 20 years, serving both residential and commercial clients throughout the region.

Our service areas include:

• • Vancouver
  • Burnaby
  • Surrey
  • Richmond
  • Langley
  • Coquitlam
  • Port Coquitlam
  • North Vancouver
  • West Vancouver
  • Delta
  • White Rock
  • Maple Ridge

Our team lives and works in these communities, which means when you call us, you’re speaking directly with local professionals who care about your safety and satisfaction.

Why choose ProActive Integrated Security

When evaluating security companies in Vancouver, you want a team that brings both technical expertise and genuine care for your safety.

Here’s what sets us apart:

• • Fully licensed, bonded, and insured in British Columbia
  • Over two decades of proven experience in residential and commercial security
  • Trade-certified technicians trained on leading systems
  • U.L.C.-certified monitoring with industry-best response times
  • Local ownership and long-term customer relationships
  • Transparent pricing and honest communication

Every system we install is backed by professional craftsmanship, leading technology, and ongoing support you can depend on.

Protect your property with ProActive Integrated Security

Ready to secure your home or business?

At ProActive Integrated Security, we make protecting your property simple, reliable, and stress-free. Whether you need a new alarm system, a CCTV camera setup, or 24/7 alarm monitoring, our experienced technicians will design a system that fits your needs and budget.

Call us today at (604) 522-2121 or request a consultation through our website to get started. We proudly serve Vancouver, Burnaby, Surrey, Langley, Coquitlam, and the entire Lower Mainland with professional security installations and monitoring solutions you can trust.

Your safety is our priority, let’s build your protection system together.